Industries · Healthcare

Healthcare, where the science must survive scrutiny.

Medical accuracy, regulatory constraint and clinician sophistication set the bar. Getting the science wrong here is not a copy problem. It is a compliance problem.

Digital healthProvidersMedtechHealth insurancePharma-adjacent
Two registers · same finding
Provider-facing

In a retrospective cohort (n = 4,120), referral-to-appointment interval fell from a median of 11 days to 4 (IQR 2 to 7) after pathway consolidation. Limitations: single system, no control arm.

Patient-facing

Patients in the two regions now wait about four days for a referral appointment instead of eleven. This is based on one health system's records over a year.

Patient-facing and provider-facing content need different registers, written differently. Never mixed.
What sets the bar

Category realities

01CitationClinical claims require citation. Medical accuracy is not negotiable.
02FrameworksHIPAA, FDA, MHRA, CDSCO and the DPDP Act constrain what marketing language can say.
03Two registersPatient-facing and provider-facing content need different registers, written differently.
04The readerClinicians read for scientific rigor before they read for commercial pitch.
Why generic shops fail here

Generic writers simplify medical mechanisms into inaccuracies. Marketing-first framing ignores clinical audience conventions. Regulatory oversight failures create liability that outlives the campaign.

The reader

A consultant physician who checks the citation, and a compliance officer who checks the claim against the label.

Regulatory and category frameworks · global and India

Frameworks the writing has to respect

Regulatory-adjacent without prescribing. Framework-aware without pretending to be counsel or a clinician.

FrameworkJurisdictionWhat it constrains in the writing
CDSCO, Drugs and Magic Remedies ActIndiaWhat a health product may claim to treat, prevent or cure, and in what words.
DPDP Act 2023IndiaHow patient data may be described, anonymised and used in case studies and research.
HIPAAUnited StatesWhat may be said about patients, even anonymised, and how research data is handled.
FDA, MHRA labelling and promotion rulesUS, UKClaims must match the label. Off-label discussion has rules.
Clinical citation conventionsGlobalEvery clinical claim traces to a citation a clinician would accept.
Advertising codes for health servicesPer marketTestimonials, outcomes and comparison claims are constrained.
Pitfalls

Three pitfalls, written from work we have had to correct

Pitfall 01
The mechanism that was simplified into a falsehood

A patient explainer described a mechanism in a way that was easy to read and clinically wrong. A physician commented publicly within the hour.

“The device cures is indicated for the management of …”
Pitfall 02
The case study that identified the patient

Anonymised in name, identifiable in detail. Pulled after a DPDP review.

“A 42-year-old teacher from Mysuru patient in her forties …”
Pitfall 03
The founder post that read as clinical advice

A digital-health founder wrote in the marketing register about outcomes. Clinicians read it as a claim, and it was.

“Our users see results in two weeks reported improvement at two weeks in a pilot of 60, uncontrolled.”
Artifacts

What we produce here

Clinical and provider contentPatient-audience contentRegulatory-adjacent explainersCategory reports and outcome benchmarksCMO, CMedO and VP Clinical positioning
Recommended entryWhyPrice
Voice Pro for the clinical leaderTwo registers, cited claims, a provider-facing letter. Case 12 started here.₹2,49,000/mo
Regulatory-adjacent explainer, pillarFramework-aware, refreshed when the rule changes.₹80,000
Outcome benchmark reportThe number clinicians and payers cite, method disclosed. Per page.₹17,000/page
In the case library

Two healthcare engagements.

Case 03 · Public healthcare enterpriseUnited States
3 → 0
Transition leaks through a reorganization
3 → 0
Employee NPS moved from −18 to +42 across the change. Employees and analysts heard the same argument first.
Case 12 · Digital health, founderUnited States
62K
LinkedIn audience
62K
840 policy-staff subscribers to the regulatory letter. The founder became the person Hill staff read on the category.
VoiceEditorialInbound
Read the file →
FAQ

One question we always get

Do you have clinical writers?
The senior writer on a healthcare program has written for clinical audiences and knows what a citation a clinician accepts looks like. We do not replace your medical or regulatory review; every clinical claim goes through it before publication, and the workflow is built for that.
Start with a conversation

Bring the finding. We will write it in both registers.

The audit maps who is teaching your category today, with screenshots, and the three claims you own and have not published. Sent 48 hours before the call.

Industry hero · a clinician reading a printed page in a corridor